I rented an item. It did not work. I used other manual tools at my house to finish the job. I took the rented equipment back and told the clerk that it did not work as it should have. He also assumed that I was using it wrong and caused the problem. I explained my situation clearly and he still insisted that I caused the problem. I asked what was done to make sure equipment was working properly. He said they have a person who works in the back. I said well they blew it on this one. He said I was being aggressive and was going to refund my money. He told me to leave. Bad business. The customer is always right! Don't argue with a customer. apologize and don't make excuses or even blame the customer. I won't be back to rent from them again.