Don't have your car serviced here! Last week I brought my Outlook in for a "Lift gate stabilizer recall", a simple GM issued factory defect repair. When I left, after the repair was done and a "free" multi-point inspection was performed that revealed no problems, the car would barely start, it ran rough, the engine light came on, the "service stabilitrack" and "service traction control" lights came on, and the engine temperature started climbing.
The coolant reservoir was empty and after filling it and returning to the dealer, it was finally determined, after the 3rd re-visit, that a small plug had come off a vacuum line and I had a $120.00 bill for repairs. Funny that the car was starting and running perfectly before I took it in.

This is not a lot of money, but if this is the typical mode of operation for their service department, I'm done with them.

My wife and I each purchased a new Cadillac CTS within the past two weeks and we are exceptionally pleased with both the superior quality of these automobiles as well as with the superb service and "buying experience" we received from our sales & leasing consultant, Mr. David Dukeman. Mr. Dukeman and the entire support team at Lockhart Cadillac understand what it means to provide complete customer satisfaction. We have purchased and/or leased more than 25 new Cadillacs within the past 40 years and our total experience at Lockhart Cadillac with our two recent purchases have been the best of all of our 25 total purchases.