I live in Bellevue, but have good friends that live by this smoke shop. About a month ago, I purchased an E-Cig (Vision Spinner II) and a man named Bobby; I believe, helped me put together a nice set-up. He said 'anything goes wrong, you come back to me and I'll take care of you'. I was not given a receipt for the purchase...just his 'word'..... So, after a month, the battery stopped working, and I made a trip back out there to see if it could be fixed. > turns out i may have screwed the battery in too tight, or whatever, BUT either way it just didnt work and I didn't feel like I had 'mistreated' the product... Bobby was working when I came back in to have them look at it, but I dealt with someone else at the counter to handle the problem... Not only did they replace the battery, but I was also given a new filter, noooo questions asked. I give this place a 5, that was excellent customer service... The man kept his word, thank you!