i.e.AVOID AT ALL COSTS!!! On Valentines Day last year, I purchase a monthly membership and deposited $300 in a package from the Tan. Co. in Farmington, MO. We purchase the membership at the Farmington location because my wife works in Farmington, but we live north of Festus. After some time my wife realized that it was not practical for her to use the South location and inquired about the possibility of having the funds switched to the Festus location. She was informed that the switch could not be made. As a result, my wife never used her membership and decided after a year of not attending that she wanted to cancel her membership. She was informed that if she canceled her membership that she would lose the $300 of deposited funds, and that it would be best to put the account on hold. We were told that when signed for the account it was made clear that the funds were not refundable. I asked to see a copy of this paperwork, and was offered no paperwork to view at that time. We asked if

GREAT customer service!!! Exceptional knowledge of company and products!!!