I would like to say that Tom and the gang at Borthwick Jewelry in Ferndale are the best jewelers and some of the most honest and friendly people I have ever had the pleasure to know! Once again they have surpassed my expectations of what good customer service can be! I bought my wife an anniversary ring and then took it back in a week later to have some bands put on it! I like spoiling my wife LOL! Anyway they did a great job getting it all soldered together but unfortunately with it being rose gold and super soft it just wasn't up to there standards or ours and we all agreed. They did everything they could plus more to make me and especially my wife happy with another option, which is what she wanted originally anyway I just couldn't afford it and my buddy Tom made it happen!! all I can say is that I couldn't be happier with the end resolution and result! Happy Wife is a Happy life right? LOL :) If you dont like honest opinions and real customer service with genuine people that you wouldn't mind seeing outside of there place of business, then this might not be the place for you. They dont try to sell you the most expensive thing under the glass like the mall stores do! Let them know what you want or like and what your budget is and as far as I have seen and been a part of they make it happen, every time! Thanks again Tom, Kristi, Kat and Giovanni for being honest great friends! And amazing Jewelers on the side :)

THIS is what it's ALL about! Thank you Tom "The Diamond King" Borthwick from Borthwick Jewelry, Inc Ferndale WA for dropping off nearly 1,000 pounds of food for our local food drive! Much respect! Thank you

There isn't a better jewelry store around! Go see Tom before anyone else. He is a master at what he does.

Always friendly, great service. And not out to get your last penny. They have quality products and service

GOT MY RINGS IN THE MAIL YESTERDAY....THANKS! SORRY I FORGOT THEM....BUT, THEY'RE SURE SHINY!! I LOVE THEM!

There isn't a better jewelry store around! Go see Tom before anyone else. Thank you so much for your service!

I love this store. The folks who work there are SO friendly and helpful. Over the past year I have taken three watches to them for batteries - two of which other jewelry stores told me would have to be sent away and would take 2-3 weeks—Borthwick's did them both in two minutes. I also love their selection of rings and their crystals are fabulous. Thanks to all of you for great service, I will be back!

I have gotten several beautiful pieces and so unique not the same stuff you are going to find in a big box store. If you have something extra special in mind they will find it for you or even make. I am just in love today with all the wonderful pieces today as I was the day I got them. I look forward to years of friendship with this special memory making team. Erin Lewis is very knowledgeable and has an amazing eye