Friendly, caring, wouldjalikeacuppacoffee type people. Knowledgeable in all phases of hair, beauty, nails (hands & feet). You feel pampered while you are there and great conversation. I used to fall asleep at the beauty salon but not at Glamour. Everyone has energy and it is contagious. I love my perms and color and most of all the shampoos. Pam has the most amazing hands. Try Glamour once and you will always come back. Signed: Mrs.Oglesdorff