Called the bank about getting certified funds on a check that one of their customers wrote us and the teller told me that it would cost us 3.00 and the funds were available, I drove 18 miles to the bank and when I got there the head teller told me that she could not give the funds unless we were a customer also. I told her that we were not told that on the phone and that I had driven a long way to get there and she said sorry, have a good day. I called back to the bank to speak with the manager Steven Brand and the girl told me that he was in a meeting and would return my call and he never called. If the customer did not have the funds, I understand but she verified that the funds were there. AND still no call back.