I just had a horrible experience with the so-called "dispatcher" of RTI. After forgetting to pick up my backhoe this morning, I got Steve on the phone to ask what happened and he advised me that I did not confirm the pick up with him. As I started to read to him the email that confirmed every detail from one week earlier, he rudely asked if I wanted to 'play games' or get my machine picked up. I am a business owner with decades of experience working with hundreds of customers and suppliers. This guy should be working for the DMV where politeness does not matter. Needless to say, he disrupted my entire morning and that of my developer on the receiving end in CT. His nasty and sarcastic attitude was the icing on the cake. You can save yourself some potential aggravation and avoid this company as long as Steve is RTI's main point of contact.