First of all, I should have decided against this salon when I first made my appointment. Staff wasn't friendly at all. Actually they were just plain rude. However I kept my appointment and when I arrived I noticed the girl who did my hair gossiped more than a teenage girl which is very unprofessional. To beat it all, I honestly probably could've came out with better hair at a Walmart salon... It was that bad. I've spoken with a few other people who have had bad experiences as well. Not sure how they've gotten these other good reviews.