After a terrible, horrible, insulting, miserable experience I did a little research. Avis and Budget, this location is a duel branded store, both have an "F" rating from the Better Business Bureau. Enterprise, just down the road have an "A" rating. I wish I knew this before, but now I do. DO NOT RENT from this Avis / Budget location. They will overcharge you and they will do it in a really smug way. They don't care if you are a long-term customer, like me. They just want your money.