These guys ripped us off for 1 hour of service after their 'confused' driver went to the wrong pick up point, and then got lost twice, causing us to go over our agreed upon time by a matter of minutes. They refused to refund us for the additional hour, after we used them for 2 days in a row for multiple hours. American DC Limo is awful. Fox 5 ran a news report on them just last night (11/14/10) called "Limo Nightmare"