BE AWARE...Massage Envy did not honor their verbal word... My wife and I have been extremely busy and unable use our MASSAGE ENVY membership. After fulfilling our one year agreement I called MASSAGE ENVY and said I needed to cancel our membership. The individual on the phone at MASSAGE ENVY said I would need to come in and sign papers to cancel the membership (as per contract) but that "FROM THE DATE OF MY PHONE CALL MY CREDIT CARD WOULD NOT BE CHARGED AGAIN!!" WRONG! When I was finally able to get in a few weeks later to sign cancellation papers MASSAGE ENVY told me there would be one more charge on my credit card. I asked MASSAGE ENVY about the phone call and was told no one from MASSAGE ENVY would ever had said that...in other words they told me...."YOU ARE A LIAR!!" BE AWARE! I was told one thing by MASSAGE ENVY and MASSAGE ENVY did another....it happened to me it could happen to you.