I have been waiting for two weeks to hear back from Marge, the manager of the Estero store. I spoke with Chris the temporary manger in place while Marge was out and promised a call back 0n 10/29/14 to arrange a refund for I was quoted a price for my shipping order and then slammed with a price approximately 5 times the quote. The store was grossly understaffed leaving the six customers in need of service waiting for over one hour I have called the store during the listed business hours and there is NEVER an answer. The customer care and service is unacceptable. I am contacting corporate for remedy and will pursue all other avenues as well. It is unprofessional that a representative store of FED EX ignores the client. PLEASE CALL ME TO CORRECT YOUR ERROR. I shipped from Florida to Indiana on 10/18/14 so you can find my name in the records and previous contacts.