I had my heating/air conditioning system fan fail during the hot days of July. I called Treats of Enumclaw to come and repair the system. I told them that it was the fan that was not coming on, but everything else seemed fine. They told me that their service person would make that call for $119 + tax after his evaluation. Labor charges would be $120/hr. I offered to send them the motor model numbers before he came, but again they insisted that they would have to come and make their evaluation first.

The technician came and quickly determined that it was a bad motor and that a replacement motor would be about $1500. However, his recommendation without looking any further was to replace the entire system, and he could do it for about $8000. I have to say that I almost stopped listening to him at this point, but he said his office person would contact me before the end of the day with solid timing details and costs. No one called, so I contacted the manufacturer and got the motor/controller numbers. Local distributors were not willing to give me much information, so I typed the motor numbers into google and the exact same motor was available on Amazon for $375 and the controller for $400.

Treats called back the next day (after I left a message to cancel further service for lack of response). They said they could do it all for about $2600 (labor + parts). I told them that their help was no longer needed, and that I had ordered the parts on my own. "Oh, well we could install your parts for just under $600 and no guarantee." I did replace it myself. There was only 2 bolts holding the entire fan cage. It took about 15 to 20 minutes to replace the motor/controller. The system is working perfectly now.

Bottom line:

Treats must have planned to hang out at my house for just under 5 hours to replace a motor that they deal with everyday that took me less than 30 minutes to replace. $585/120=4.875 hours.

I would assume that Treats could obtain parts at prices less than I could. So, if we assume also that Treats could get the motor/controller for $600, then they were marking up the parts by 333%.

They tried to take advantage of me. I will not call them in the future. I would expect more of a company in business for more than 40 years