I have a stray young pup outside at my house in the cold and since S.O.S. had so many great reviews I tried to call. And have been trying for a week and no one will answer and there is no answering machine. So I tried facebook messaging. It showed someone had looked at my message and yet again no answer I finally call them out on it and supposedly it's a Facebook admin they say. So I give them another day to answer me another day to call. The same thing. I'm not sure what kind of business this is but I don't think I would want this pup there anyway I will try to find another place where she would be taking care of.