I was impressed with the sincerity of Jim Rice, owner of Foot Depot USA in Encinitas. Jim went out of his way to speak with me about the shop and his trade. He also works with wounded veterans to help them regain some of what they lost. Jim is a true craftsman shoe cobbler at heart.

I asked the guy if he could fix a leather strap on a key chain of mine. He looked at me with a disgusted look and said, "I don't have time for that". A simple no would have sufficed. P.S. I was the only customer in the store.