I had an alternator out on my 05 Explorer, Rob checked inventory said they had one and would hold it for me. I took my battery in also to have it tested. He took his time and tested both and while we were waiting, he charged my battery and showed me a special deal on oil they were having that was so low I had to take advantage. some people put down the quality of parts but they have great service at this location and my part has a lifetime warranty