I brought my 12 year old dog in 3 weeks ago for urgent care on a Saturday afternoon. The staff were attentive and immediately began examining her. Unfortunately, her condition was deemed terminal, she was in a lot of pain, and we decided to have her humanely euthanized. The doctors, nurses and reception staff were all wonderful through the entire process. Everything about her condition and the options was explained to me thoroughly, and I was given all of the time I needed to absorb what was happening, spend time with my dog, contact my family, etc. I was allowed to be present during the euthanasia which was conducted with the utmost compassion. There are no words to express how caring these people are. The vet who saw our dog even sent a condolence note the following week. I hope not to need their services again, but if I do, they will be my first choice and one I will highly recommend to others.