They have excellent customer service. The Manager Matthew was very knowledgible, helpful, friendly, courteous, and willing to go the extra mile to assist me and my family not just as a customer but a person in need. I was treated with respect, kindness, and outstanding service. It's especially great to enter a Auto Zone when your traveling and your van breaks down with your family on a rainy day to be greeted by Manager and staff so courteous and helpful. I will always remain a Auto Zone customer no matter where I'm at. Thank you Manager Matt and staff at Auto Zone in Ellensburg, WA