I had a very unpleasant experience this morning with the technician drawing my blood test. I specifically indicated that a butterfly needle be used since I have very tiny veins. The technician used a large needle instead which caused me intense pain! I then questioned her why she used a large needle when I had told her to use a small butterfly needle - her reply was that since she has only been a couple of months working there that she was not allowed to use the butterfly needle ! I only realized she had not used a butterfly needle as requested when I felt the intense pain after she inserted the needle! I questioned her why she did not notify me in the first place that she was not allowed to use a butterfly needle , I could have requested another technician to do the procedure. To me this was a very bad business practice! I hope your office would take measures to remedy this situation!