I took my vehicle here to be repaired after i had an accident and they were so wonderful to me. I cannot believe how simple and care-free they made everything at a time where I expected to be completely stressed out. They helped with my insurance, my rental car, and explained everything to me about my repairs. The office staff was inviting and made me feel so comfortable. I enjoyed visiting with them. They seemed to really care about me, as a customer, not just fixing up my car. I've never been to this shop before and hope I don't need them often, except for vehicle maintenance (which i found out they also provide during this process), However, if it is necessary to go back, I won't dread it as I have in past experiences. I will know that I am at a great shop, with warm & friendly people that treat others respectfully & do a GREAT job repairing cars. In a time where customer service seems to be at it's lowest, it's nice to know Gruetzner's still knows how to do it & do it well