These folks are really friendly and helpful until they have your money in hand. My temporary plates for my car expire today. When I called yesterday to make sure my plates and paperwork were on their way I was spoken down to and told that the title had not been transferred and that they would call me back that day when it was done. I received no call back yesterday. When I called in irate that I'd had to take a day off work to deal with something that I'd already paid for and that there was no indication was moving forward they hung up on me. I then had to drive there and confront them in person to move the transaction forward. As of now I don't have my license plates, they clearly never had the title of the car transferred over from the person they bought it from, and with what I've seen so far I'm going to have to drive there again before they close and badger them into finishing their job.