On my last visit I accidentally broke a small Woodwick candle when it caught on a small lip on the lower shelf when I pulled it forward to sample the scent. I immediately apologized and told them I would pay for the candle. The clerk made no effort to assist me, nor attempt to lighten the situation. The broken candle had extremely sharp edges and was placed at the register. Rather than ask if I still wanted to take the candle - she attempted to put it in a bag sideways with some small Woodwick votives. I asked that it be at least wrapped to prevent me cutting myself. She did not... seems common sense even if I hadn't asked. Anyway, when the small bag tore, they simply put it all in a larger bag. This was a definite hazard. I wonder if a $10.95 candle was worth losing a regular customer.