Cakes, breads, and other pastries are good. In the past service is great too! Sales ladies are very friendly and always have a smile in their faces. Today Oct 20 around 5pm we were there. We bought macaroons and breads. When I ordered lemon ginger tea. There was this male salesperson who was serving me my tea. I saw him with his point finger dig thru his ears right ear. It was quick so I said to myself "OK" I'm not going to say anything. But when he opened the tea bag the string broke. At first I saw that same finger trying to fix the tea bag with no string stay on the paper cup. I was not going to say something. But the other female server said he could just change the tea bag. So he did. Then while the cup is being filled with hot water. He dig in his right ear again and this time it was a few seconds longer. So, I was not able to control myself anymore. I said, Please don't do that... you wouldn't want me to do that if I'm the customer.