i.e., ADO NOT USE!!! Sent a 30 trailer FULL of items to sell. They told me the whole trailer of my items sold for $75! Then when I asked to see an invoice 80% of my items were not even on the invoice. So I emailed Big Bear asking where the rest of my stuff was. I got no answer for 2 weeks other than a bill wanting money for hauling my items to their auction. When I did get an email back I was told my items that did not sell were disposed of. I EVEN emailed multiple times to find out where or how my belongings were disposed of. I never got an answer! This is the short version of a very long & very bad experience. Take it from me dont waste your time and money on these very rude theives! local favorite, or highly recommended because