I had them come out over a month ago to measure for a shower door and glass shelves. I wanted to make sure everything was set up for when I moved into my new house. They were scheduled to come out on the day I was moving in, but never showed up. When I called Charlie, he said they were still waiting on hinges to come in and they expected them in the next few days. Four days later I still hadn't heard from anyone and called back. This time I spoke with Chase who said Charlie always had the hinges but didn't have the glass. He said that he would drive to the supplier and pick up the glass and install it that week.

He was supposed to come back out today but, of course, I didn't hear from them. When I called to find out what was happening, I spoke to a nasty woman who said no one could talk to me because they were on a job and that my job had been scratched out of the scheduling book. She said Chase told her to tell me to deal with the distributor instead of them from now on. Seriously? You knew about this when? And didn't even bother to let me know. Aren't I paying you to deal with the distributor?

If that weren't bad enough, they never even looked at the email I sent of the shelves I wanted (and therefore hadn't bought any). They told me to take care of it. I don't know which is worse... The horrible work ethic or the customer service. They really need the woman working the desk to do another job.

It's partly my fault because I ignored the reviews about this place; I always prefer to shop local and since there was no other place available, I went with them. I returned to the business in person and demanded a refund on my deposit. No one in the store knew how to do one, so we had to sit there and wait for a call from Charlie. He eventually called and the money was put back on my card.

I've since taken my business to a reputable company who (no surprise) has horror stories of their own to tell about this business.

top quality service & price ,these days price is very important to me but i still want quality ,they delivered on both with my auto glass replacement.