He came out..said he wasn't sure he could do the work but tried. Said he got the septic tank pumped out..charged us $240.00. Found out today by someone else, that he didn't pump out the tank, they said, "it's physically impossible for him to have done it the way he said. He only pumped out some ground water"! He should have told me it couldn't be done without digging. I would recommend watching him really close. I gave him a 1 star for effort.