When my business laptop blue screened while updating my phone last week, I lost everything. Not only did I lose everything on my laptop, but since it was in the process of updating my business phone, I lost everything on my phone as well. I spent all day and night attempting recoveries and repairs. When it came down to it, I could have tried to wipe the drive and reinstall everything fresh, but I was feeling unsure that I had EVERYTHING backed up and decided to let a professional attempt it. I picked up my laptop this morning from Kendall Beckwith of Computer Medics of Eagle River. Everything is back as it should be and I didn't have to go through the hassle of reinstalling every program and copying everything back. I am back to work and so relieved. The final diagnosis was a hard drive failure and I am lucky to have anything from the drive at all, let alone everything. Thank you so much, Kendall. I cannot even begin to fully express my gratitude. You guys rock! Kelly Kohler