Initially, I had a problem finding my mail that has been held for four weeks. My representative was told that the mail had been forwarded, but they couldn't say where it had been forwarded or when it had been forwarded. What???? Checks and credit cards lost???? I couldn't believe it. When I spoke with Dan he was polite and efficient. He said he would check and call me back within 30 minutes. 15 minutes later, he called. He had found the entire batch of mail and had put it aside fir pickup by my representative, since I'm still out of town. Service was mixed, but in the end Dan did an excellent job. Thanks USPS.