I bought one of their Stainless Steel cages that came with a lifetime warranty several years ago. The King Cage developed two problems. The weld came loose on one of the cross pieces. Also, the stainless tubing broke. I took a photo of the water bottle cage and emailed it to King Cage. I left phone and email messages (including the photo of the broken cage) with King Cage. There was no response. Three days later I sent a second email massage. Again there was no response. Receiving no response after 7 days, I sent another email indicating that if I had not received a reply in 2 more days, I would file a complaint with the Better Business Bureau and also post my experience with this company wherever I could on the internet. Then, that same day (4/26) I did get an email from King Cage stating I would receive a full refund. There has been no response to another email, nor check received as of May 10. Is this the kind of company you want to purchase from?