I couldnt believed when I went with my daughter to get a massage.......it was her bday and they mess the apoitment...didint call to confirm or let me know about the problem....didint offer any remedy....I cant believe they dont care.. they didint care it was my daughters birthday, the we both took the day off to have manicure/ pedicure, lunch and then a massage...too bad we are booked.... I even said can U at lease get my daughter in, no. . I will never go to that location. Thats one of the reason lots of business are going out because of the bad customer service skills..