The sale was fine, the installation was fine, but there was a problem with a runner that didn't lay flat. They never had an answer, never initiated a call to me, and didn't follow through on what they promised to do to fix the problem. Almost every time I called the salesman, I had to explain who I was and what the issue was. They are very frustrating to deal with -- it's been months, and the problem has still not been corrected. I wouldn't purchase anything from them again.