General Info

Melcom Virtual Solutions Training Programs: As a customer service manager, customer service representative, sales rep, administrative assistant or an executive, How you treat your customers is your most valuable activity. At Melcom Virtual Solutions we know that if you don't treat your customer the way you would like to be treated then you are missing an opportunity to maintain and then grow your business. If you want to increase your customer service effectiveness you will need to learn to prioritize tasks and activities, eliminate negative behavior, and meet your customers needs. At Melcom Virtual Solutions participants will focus their efforts on learning tasks that help them to best meet their customers needs. Customer Service skills includes determining what to do and how to manage the customer interchange.Melcom Virtual Solutions will help participants with their customer service challenges. Our learning systems seminars are activity driven and through the use of practical self management skills, exercises and games each participant will learn to solve their customer service challenges. Our seminar teaches by doing with less than 15% lecture and 85% hands on activities. Participants learn by Doing and not by being told. Exercises are practical, realistic, fun and are skill based. To maximize your customer service teams effectiveness we suggest our custom, private customer service seminars offered in house at the location of your choice, usually in groups of 6 or more. Contact us for a free consultation on how we can best service your training needs. SALES Support training is also available. We also offer after hours or 9:00 to 5:00 over the phone customer service support and sales, for those business in need of extra help and not having to spend much to cover more clientele.