1. Wrong picture on website, ordered anyway because model number was right (humidor), left message to double check order and picture, 3 messages and no return call, finally reached manager who said they had mistakenly cancelled the order.
2. Ordered 3 day express, charged me for 3 day express then shipped ground. No email item had shipped and no tracking number provided.
3. Left message to either upgrade shipping or issue refund, no return call or emails.