I had a layover in Denver and when I was riding the free mall ride this place caught my eye. The store is in a cool spot and I had been to one in New York so decided to stop inside. It’s a nice apparel store, however I experienced a problem and neither the store nor corporate would do much at all about it.

I was searching for clearance and sale items and for whatever reason women’s t-shirts in a variety of colors and sizes were placed on the men’s side of the store on the very last row of shelves. I thought the shirt I picked out looked smaller than a normal medium but did not check to make sure it was a men’s shirt since that’s not something you normally do of course; you just assume it is.

When I got back to Atlanta and was unpacking I finally noticed on the tag that it’s in fact a women’s shirt and at that point I was hundreds of miles from one of their stores. I called corporate and opened a case but the store didn’t think my incident warranted a small but full $6 refund since I never heard back from them.

A corporate supervisor only offered me a $5 online promo code after I called back a couple weeks later and waited on hold for nearly 15 minutes which currently just equates to free shipping. They said it was a store purchase so there was nothing they could do but that I could mail it back to the store, which, after shipping would only equal around a $3 refund if the store ever processed my return.

Although this small but growing outfitter has some neat clothing, some of which is decently priced, their complete refusal to handle such a small request means I won’t be shopping here in the future. If a customer isn’t worth a $10 online promo code then they can cherish what little money they got from my limited purchases but I’m unlikely making any more.