My husband and I are teachers. We moved to Germany two years ago to teach overseas, and while we sold most of our things, we kept a little bit of stuff that we held dear (family heirlooms and things like that). Upon our return, we decided to move to Oregon, but we needed to get our things from Colorado that wed kept in storage. We called several moving companies, and in the end we chose Empire Moving and Storage. They told us that they were locally owned and trust worthy. On the day of the move, we were notified that the movers would arrive between 9 and 10. They actually showed up at 1:30 (but, yeah I know, thats a common thing). My husband and I were ready for them. Wed purchased 300 cubic feet of space in their truck (The man who booked it told us that they prefer to itemize it and know exactly whats being loaded, but since we hadnt seen it in years we told him we werent sure, and he assured us that as long as it fit in the space, everything would be okay) and wed already and measured out the space in my in-laws garage. We knew everything would fit. We waited, and when they arrived, they loaded half of our things. Then they told us that the rest wouldnt fit, and that since the small pieces of furniture werent all itemized, they couldnt take them without charging us more money. We refused, and were left at a standstill for over an hour while we tried to get ahold of a supervisor, when they did finally reach someone, they accepted that they made a mistake, and they loaded all of our things. One week later the delivery driver attempted to make a delivery at my parent's place in Oregon where well keep our things until we move into our home next month. My parents just moved here as well, and they had not had problems with their movers delivering their goods, driving up the road and into the driveway (they live on a dirt road (see the picture below)). Our drivers arrived and parked at the end of my parents road. They walked to the driveway and told us that they couldnt pull in there. We were surprised, but told them that they could unload at the end of the drive and that we would move everything the rest of the way. Then they went to their truck and told us that that they couldnt make it up the hill to my parents house (mind you: not only did my parents driver made it up, but several semi trucks do it every day). They said we could either meet them at the end of the road (1/4 of a mile away from the driveway), or they would charge us more to get a smaller truck to get it down the road. At this point, I called their office in Colorado and spoke with a supervisor. The first supervisor I spoke with assured me that his team sent pictures, they couldnt make it up the hill, and I had ten minutes to pay them before they left, took my things, and locked it up in Washington where Id have to go pick it up if I wanted it. I called my husband, who was waiting at the end of the road with the drivers, and told him to pay them. He did. They took the money and drove away. in the mean time, I was told that another supervisor would be calling me. He did, and he treated me awfully. At one point he told me that if wed paid more, they could have delivered it all the way. At another point, when I told him that Id call the police to tell them that the movers had taken our money and our things, he told me to go right ahead and call. He said they could legally hold our things for two weeks. He spoke over me, and didnt seem to care about what Id already gone through with their company (I did ask for a partial refund after all of the crazy things that had happened and because we were now going to have to get all of our things from the end of the road). After speaking with him and getting nowhere, I went to meet my husband at the end of the road, and was pleased when the truck returned. The boxes in the truck werent stacked well. We had several broken items, some that were not replaceable like a chair that came from my husbands