Went in drive thru 11/20/09. 1 of burgers was wrg. I brought in & told window lady was suppose to be dbl stacker ketchup only-she went to lady making burgers and told her. She said she already made the burger-she finished ones in frnt of her and went in bk doing different thngs, after several minutes I asked who was going to make my burger. Window lady again went to bk to ask and was told same thing. I hollared out I didn't know what happened to burger she made but I didnt have it. She hollared bk just wait a minute. I told her the other food was getting cold while she messed around-I wanted a manager-she was it!!! She made another burger with cheese & bacon on it, thru it down burger shoot and said have a nice day lady. A counter lady finally went in bk and made my burger right.