I went to Dr. Frank Cirisano's office in Delray Beach on Linton Blvd today as a new patient. I just received new health insurance, and had been referred to go there for a second opinion on an abnormal pap. When I called a week and a half ago to schedule the appointment, the girl on the phone (she never said her name) wasn't very friendly, especially when I said I hadn't received my new insurance information. I was told to call back when I received it. When I called yesterday to give them my information, the girl on the phone said they would call me back with my copay information. Now, mind you, I never received a confirmation call for my appointment, and they never called me back about my copay. So I go there today, having left work early to do so, and when I walk in, there's no one at the desk. The office is also old, shabby, and looks like a ghost town with no one in sight. When the receptionist finally comes to the desk, she walks right past me, says nothing for a good two minutes, and then finally mumbles a miserable hello. I tell her that I have an appointment, fill out the paperwork, and hand her my insurance card. She tells me my copay and then when I hand her a credit card, proceeds to tell me that they're going to charge me an extra $0.45. Now, it's not about the $0.45 at all, but I'm annoyed because there is no explanation why, I was never called back about my copay, and I was never called to confirm my appointment. I tell her that I'm a new patient, and that if I had been given a call back that I would have brought cash, or should have at least been informed about the charge (there were no signs anywhere mentioning a charge). She tells me that she doesn't know who I spoke with, but that I still have to pay the charge. When I tell her I want to speak with an office manager, she goes into a back room with a window I can clearly see through, and she speaks to a woman who apparently seems to be making fun of me. When she calls me in to speak with the manager, the manager doesn't even introduce herself. She is a rude, nasty foreign woman that immediately cuts me off when I try to explain that I was never called back, am a new patient, just got new health insurance, and was supposed to receive both a confirmation call and a call back about my copay. I tell her to stop cutting me off and that I can go to any other doctor but was referred to come there. She cuts me off again and tells me that she doesn't know who I spoke to, but ultimately, I should know my copay. Well, excuse me, but this is new health insurance, so no, I don't know it, and furthermore, whoever I spoke to said they would call me back. She continues to be rude and cut me off, so I tell her I'm leaving. This is the most nasty, rude, disgusting office, and it's smack dab in the ghetto. I would NEVER go back or refer anyone. Find another doctor!