I agree whole-heartedly about the customer service being horrible. The last time I went in (and I mean LAST) there were 3 employees working and no customers. I was not greeted, not asked if I needed assistance and when I finally found what I needed no one wanted to check me out. I waited at the counter while one guy worked at a computer, another guy looked over his shoulder and one guy was folding papers. The guy folding actually looked over his shoulder, saw me standing there and turned back to his work leaving me standing there getting frustrated. I was on an errand for a business I work for and was in a hurry. It was absolutely awful. Several people I know have had similar experiences. Terrible.