Substandard products that the owners seem completely unconcerned of their flaws, as I've repeatedly brought up flawed products to them many times only to have them react as if they'd never heard/seen it happen before. The woman's demeanor is offputting and rude, I've yet to have an interaction with her that didn't end negatively and it was entirely of her own design. They complain about online stores like Grasscity and the like being substandard and putting shops like them out of business, but yet there's little to nothing being done to innovate or make them any better/more competitive as a store. I'm pretty confident that the only reason they stay afloat is because they're the only store in the area to do what they do as extensively as they do. If you're in the Southern Illinois area I recommend shopping online or finding another store. You'll thank me when you don't have a defective product and when you don't have to deal with the negativity of the shopkeeper.