The first time I went to Karina she didn't dry my hair, but she had just gotten off medical leave, so I let it go. The second time I saw her, she was late getting to the salon and offered no explanation or apology, and she engaged with a solicitor while she was doing my hair. The third (and last) time, she was tending to another client at my appointed time, so I sat to wait until she was finished. 50 minutes after my appointed time, I left when she started on a walk-in. My bad for giving her too many chances.