My elderly aunt found an old reel of tape on a closet shelf and had no clue what was on it. We sent it to Curtis Media. They sent me a sample of what was on the tape so my aunt could decide if it was worth duplicating on a CD. It wasn't; and in the mean time, my aunt found 4 more tapes, which we sent in. They again sent me samples and we proceeded with the order. Due to my aunt's confusion about the finished product, we had to mail reels back to them and they were more than understanding and accommodated her requests. I couldn't be more pleased with both the final product and their excellent customer service. My aunt enjoys hearing her late husband and son sing and talk--it makes her day.