I would never use these carpet cleaners again. On their website they advertise they will meet or exceed your expectations that they specialize in pet stains etc. The technician at my apartment told me he could get pet stains out and he 100% did not. The owner said he would not charge my card until he spoke to the technician and called me back. They charged me anyway, dodged around my phone calls until finally talking to me a week later. They refused to refund me or send another technician after the first technician blatantly lied to me. The owner did nothing but yell, call me a liar, and refuse to refund me or send another technician. These were without a doubt the most unprofessional people I have dealt with to date. Their defense for not refunding me was "weve been in business 20 years..." and "for $35 dollar cleanin you really think hed get those stains out?" ... Well when the technician tells me to my face that he can, YES! Then he doesnt and just leaves after I question him about the stains still being there.... and asking if he needed to use a pet detergent or anything citing "oh I dont have anything on the truck for it"... I will never recommend this company to anyone. DO NOT trust these people to treat you right. They take the money and run without care for the job they do, or how they treat you.