Gary was very pleasant to work with. He was informative, helpful, respectful, and professional. He kept us informed every step of the way and delivered on his commitments. I was very impressed with him.The work was done ahead of schedule, on estimate, and looks to be of good quality. And there's a lifetime guarantee on the work. When I picked it up, my car was cleaner than it's been for a long time and all my "stuff" was intact.I was very pleased with my experience with the Richardson Service King, and will indeed recommend it to friends and co-workers.Phyllis