On the day this review was posted two important events occurred relevant to the posting. One was the resignation of a key Counselor to the organization that likely made the post. Secondly, a funeral home customer has been pleased enough with our work (even led by the resigning Counselor) that we were asked to contact and endorse our work with an associates large funeral home firm with multiple locations to represent them. We have offices at 2636 Walnut Hill Ln in Dallas and are proud of our presence and commitment to the Dallas, Ft. Worth, and surrounding communities. We are affiliated with local funeral homes that appreciate our commitment to them, our affiliation to the largest and most reputable insurance provider in the industry allowing us to best support our funeral homes and families we serve with the greatest peace and financial security. We offer the most personalized service to families that we have not seen matched throughout the industry in several states that focuses on their needs and those of their loved ones. Our financial commitment to families is backed by a 90 day full money back return, payment options that best fit the family with a single payment; 12 months same as cash; affordable payments over 3 years, 5 years, and 10 years; and an early payoff at anytime for only the amount financed. Our monthly payment options also provide an insurance component that pays per their funeral plan and payments stop if there is early death. We can help any one of any age or health. Also included is an accidental full funeral choice payoff for anyone of any age or health. Our Counselors receive 33.5 hours of classroom training and several hours of supervised field training to make sure families and funeral homes are professionally served. There are many other attributes of PreNeed Funeral Services that show our specific commitment to serving families and funeral homes so that on the day of need the family with have the emotional and financial relief they seek. The posting of the 3/9/2012 statement was made at the time of resignation of a key local Counselor of PreNeed Funeral Services. We appreciate the service of all of our Counselors and find it unfortunate that such a statement would be made against the good work of PreNeed Funeral Services and may stand in the way of a family receiving the peace and benefits of funeral prearrangement planning. If anyone would like to further discuss any posted comments or inquire directly about PreNeed Funeral Services you are invited to do so by contacting us at 800-605-6029.