Terrible carwash, didn't even get the bugs off!...& ZERO customer service..better off using a garden hose

I washed my car on the 4th of April and presented the cashier with a 5.00 discount coupon that was at the bottom of my previous receipt. He said he would do the coupon and he failed to do so. I trusted him so I didn't check my receipt before actually leaving the premise...I know better now not to trust them. He still charged me 29.95 for full svc and my bank account shows the 29.95 - without the 5.00 discount. They are such crooks!!! From now on I will go to the Addison Car Wash on Addison Road and Arapaho.

I have been going to the Mockingbird service for years. Lost my 10wash card. Washed yesterday late day.

This morning I look at my car and it is very dirty. Did not know it sprinkled yesterday.

Came to the car wash the manager was rude...I could not find my receipt...I have been going there for years..I told him I would not return even though I have been a consistent client for years...he said the exit is that way and that he would not wash my car.



Then I told him that he was being cheap that my car was extremely dirty still even if it sprinkled and he walked away and said look who is cheap.



Bad Bad service...rude. I would love to know another place to wash my car...they have lost my business

They suck. Washed my car twice and it was STILL dirty! Never again!

I wrote a review earlier that explained my dislike for this carwash and I still feel that the people I dealt with at the mockingbird location were and are still incompetent. After driving to their other location on Lemmon I met a nice lady by the name of Rose and after looking at my car and getting a quote to fix my car she took care of everything! I am very appreciative of her professionalism and for realizing the damage that was done by the carwash and appreciate her commitment to fixing the problem. I would ONLY take my car to the Lemmon location if I was to continue to be a customer, but I will continue to wash my car myself in the future. I may take my wife's car there because it is not as low as my car is to the ground. Rose showed me that they were a good business to deal with and again I appreciate everything she did!!!!



Thank you Rose!



Good luck to the rest who use this service.

I usally don't take my sportscar through carwashes like this, I do it by hand myself, but I decided to give it a try. After I got through the car wash and made my way over to the vacum, I had to get out a towel and dry off my car. I then noticed that my car had been damaged down the left side of my car. My splash guards had 4 deep scratches in them and then I noticed a dent about the size of a golf ball under neath my door with more scratches. I immediately call for the manager and he came over to look at the damage and told me "Are machines could never had done that damage." I know every detail about my car since I do it by hand every two weeks and there was NO dent and the deep scratches were never there before. I also told him I heard a thump and a sound od scraping as I went through. I was then told that he would have the General Manager call me the next day, and of course I am still waiting for that call. I tried callling myself and the number listed in this yellow pages ad rings 3 or four times and then goes to a fax machine. I am going to call the three news agencies that have consumer affairs and have them go to the car wash and do a story on damaging peoples cars and then blowing them off. I don't want to seem overly mad, but what if it was your car and they did this to you? I would NEVER take my car here again and will advise my friends and neighbors the same.

I was expecting a quick car wash with your typical streaks and a half-dried car. These machines did a great job and I only had to wipe droplets from my windows afterwards.



They even gave me a token for a free car vacuum. It was a nice Spring day, and I was thinking "If someone walks over and hands me a cold beverage, then I've died and gone to heaven!" I've never spent a better 5 bucks!!



I live over 30 miles from this car wash, but the next time I'm in Dallas, I'm bringing my dirty car here. And, my wife's car, too.