EVERYONE in the dealership during the sale and the delivery was friendly, helpful, courteous, and professional. This is an excellent place to buy and service an automobile. The sales consultant went above and beyond being helpful and keeping us informed--he also came in on his day off to ensure that everything was ok when I picked up the car. The used car sales manager was exceptional and the general manager also introduced himself and was available in case I had any other questions. Paperwork was handled easily and I am very pleased with my little red Jetta!