This business is run the way you wish all businesses were. The owner cares about your rug the way a doctor cares for his patients. He addresses each concern with his full attention and concern. He seems tremendously knowledgeable about rugs of all types and from all regions, as well as the various ways in which they may be damaged and repaired. The service is prompt, thorough, and best of all, reasonably priced. My experience with them has been tremendous. I recommend them without reserve or hesitation.