I have been trying to call and pay my bill for about 3 weeks, but they never answer the phone. I'm not even sure if they have normal office hours. When I'm not fighting the battle to contact someone, their service is great. I'm not sure if it is a lack of personnel or if their line is always busy or what, but whatever it is, it is extremely frustrating.

I can never get them on the phone.... I have tried calling like 30 times over the past month and haven't been able to get them on the phone. It would be nice if they informed customersbofbtheir office hours. If you it just keeps ringing. They need a recording at least.

They never answer the phone, so when are their office hours????