I went into the store to get info on how to operate my new Blackberry. The clerk was alone & did not know how to check voicemail or other basic ops on my phone. He suggested I talk to Charles who was in the next day. I had to ask for Charles biz card. The clerk should have asked for my e-mail to send me a user guide PDF. I went back 3 days later to check out the brand new Droid phone. They did not have a demo phone on the second day of the launch & didn't know if or when they would have an operating demo. Very disappointing as I am actively looking for a repplacement phone and am leaning towards the iPhone. They did say people were just coming in and buying them sight unseen. I prefer to see and try before dropping $200.